Exchange & Return Policy

Please read our exchange policy carefully before requesting an exchange.

Can I Exchange My Items?

Products purchased from Fitraz can be exchanged within 7 days of purchase, subject to the conditions mentioned below.

Exchange requests will only be accepted if:

• The item is faulty, damaged, or defective at the time of delivery.
• The item does not match the original product specifications.
• The item received is different from what you ordered.

Fitraz reviews every exchange request on a case-by-case basis and aims to provide a fair solution to our customers.

Damaged or Defective Items

If you receive a faulty, damaged, or defective item, a replacement may be provided after verification.
Customers are required to email clear photographic evidence of the defective item to support@fitraz.com within 4 days of purchase.

Exchange Conditions

We may not be able to process an exchange in the following cases:

• The exchange request is made after the specified time period.
• The product has been used, washed, altered, or damaged by the customer.
• The product has been tampered with.
• Price tags, labels, original packaging, freebies, or accessories are missing.
• Undergarments and similar personal-use items can only be exchanged if delivered damaged or defective.
• Sale items can only be exchanged for the same item, subject to availability.
• If the originally purchased sale item is out of stock, the exchange may not be processed.

Refund Policy

Fitraz does not offer refunds or money-back guarantees on purchased items.
Eligible products can only be exchanged according to the terms of this policy.

How Can I Exchange My Items?

To exchange an eligible item, please contact our support team first at
support@fitraz.com.
Once your request is approved, our team will guide you regarding the return shipment process.

Customers may be required to send the package through a courier service. Once the returned item is received and inspected,
we will process the exchange request.

Warehouse / Return Address

Our return address will be shared by the Fitraz support team after your exchange request is approved.
Please do not send any parcel without contacting us first.

Note: Fitraz reserves the right to accept or reject any exchange request after reviewing the product condition and order details.